Job Detail

Job Description

• The Tracking Operator shall maintain an updated list of all operational vehicles in their division.
• The Tracking Operator shall arrange vehicle availability and coordinate with the Technician to ensure timely installation of tracking devices.
• The Tracking Operator shall verify each installation, check all tracking features, and obtain signed Job Cards from the Unit Head, Branch Manager, or Logistics Manager.
• He shall monitor vehicle movements in real time to ensure efficient operations, adherence to designated routes and schedules, and compliance with company driving policies.
• The Tracking Operator shall escalate any exceptions or panic alerts to the Unit Head, Branch Manager, or Logistics Manager as applicable, and notify drivers where necessary.
• Any issues or discrepancies identified through the tracking system—including unauthorized vehicle use or route deviations—shall be promptly reported to the Logistics Manager.
• In coordination with the concerned superior, the Tracking Operator shall alert the Tracking Support Center (TSC) team based on panic alerts.
• The Tracking Operator shall follow up on repair and maintenance requests for tracking devices with the MeTL TSC customer care team.
• The Tracking Operator shall prepare daily and monthly reports and submit them to the Unit Head, Branch Manager, and Logistics Manager, with a copy to TSC Customer Care.

• Daily reports include:
  Vehicles not generating data
  • Unauthorized stoppages (more than 30 minutes or as per unit policy)
  • Kilometers traveled as per logbook vs. Mzone/MoTrack
  • Late-night driving
  • Overspeeding (above 80 km/h)
  • Vehicle transfer details
  • Workshop entry and return details
  • Daily vehicle status report
  • Device maintenance report
• Monthly report includes:
  Vehicle monthly utilization and fuel consumption
• Unit Heads may request additional or revised reports as needed. Such requests shall be accommodated subject to technical feasibility. If a request is not technically feasible, an alternative solution will be provided.

• The Tracking Operator shall inform the Tracking Supervisor and Unit Head of any device not updating before the vehicle departs for a trip or safari.
• The Tracking Operator is responsible for generating and publishing all daily and monthly reports, monitoring alerts, and immediately informing the Logistics Supervisor and Unit Heads.
• The Tracking Operator shall collaborate with the Logistics Manager, Branch Manager, and Unit Head to generate any additional tracking-related reports as required.
• He shall remain flexible and provide support wherever needed.

Skills Required

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
• Presentation Tools (e.g. Google Slides, Power Point, etc)