• Monitor and manage APIs, performing testing and troubleshooting to ensure optimal performance and reliability.
• Act as the first point of contact for all IT-related incidents and service requests received via phone, email, or ticketing system.
• Log, track, and update support tickets, ensuring timely resolution in accordance with defined SLAs.
• Provide step-by-step technical assistance, training, and user support across various systems and applications.
• Manage escalated tickets from Level 1 (L1) support and perform advanced troubleshooting and root cause analysis.
• Handle server, network, and system-level issues across Windows and/or Linux environments.
• Monitor and maintain IT infrastructure, including servers, routers, switches, and backup systems.
• Administer user accounts, Active Directory, and system security policies.
• Collaborate with vendors, ISPs, and third-party service providers for issue resolution and hardware repairs.
• Support and troubleshoot payment integrations, APIs, and systems within Mobile Network Operator (MNO) environments.
• Identify recurring issues and recommend process improvements or preventive meas
MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufa... Read More
