Provide Level 1 and Level 2 helpdesk support to end users.
Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
Manage user accounts, password resets, and access permissions through Active Directory.
Provide support for Windows operating systems and standard business applications.
Perform basic monitoring and support for Windows and Linux servers.
Conduct routine system health checks and performance monitoring.
Monitor and verify backup status and assist with basic data recovery processes.
Apply system updates, patches, and antivirus management procedures.
Perform basic network troubleshooting, including LAN, Wi-Fi, IP, and DNS issues.
Coordinate with the Network Administrator and Internet Service Providers (ISPs) to resolve major network issues.
Install, configure, and support printers, scanners, projectors, and biometric devices.
Carry out basic hardware troubleshooting and component replacement, including RAM and HDD/SSD upgrades or replacements.
Maintain IT asset inventory records and user-device allocation documentation.
Manage and update helpdesk tickets with proper documentation, tracking, and closure.
Coordinate with vendors regarding warranties, repairs, and technical support services.
Provide support for additional IT-related tasks and operational requirements as assigned by IT Management.
MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufa... Read More
