Field Investigation Officer

Company: Mo Finance Corporation Ltd

Apply Before: Feb 28, 2025

Job Detail

Location:

Dar es Salaam, Tanzania
Company:

Mo Finance Corporation Ltd
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

3 - 5 Years
Education:

Bachelors
Profession:

Operations
Industry:

Accounting / Finance / Taxation / Auditing
Remuneration (Net):

TZS
Date Posted:

Jan 14, 2025

Job Description

Conduct on-site visits to the residential and business addresses of loan applicants to verify personal and financial information provided in loan applications.
Prepare detailed field investigation reports documenting findings, observations, and recommendations based on interviews, site visits, and document verification.
Ensure accuracy, completeness, and timeliness of report submissions, adhering to established reporting standards and guidelines.
Coordinate with internal departments, including credit, underwriting, and collections teams, to share investigation findings, address inquiries, and support decision-making processes.
Ensure compliance with company policies, procedures, and regulatory requirements governing field investigations and credit underwriting processes.
Adhere to ethical standards, confidentiality requirements, and privacy regulations when handling sensitive information and conducting investigations.
Stay abreast of industry trends, best practices, and technological advancements in field investigation techniques and tools.
Participate in training programs, workshops, and skill development activities to enhance investigative skills, knowledge of fraud detection, and risk mitigation strategies.
Make and maintain contacts with leaders of targeted areas and community groups within those areas.
Assist the reporting officer in compiling monthly reports.
Support data collection from field sites routinely and on special requests.
Take photographs of clients' residences/workplaces, collect feedback surveys and testimonials, and submit them to the responsible departmental heads.
Collect correct GPS data for the physical verification of the client’s address.
Coordinate with the control room operator for GPS alerts and take immediate action based on the seriousness of the situation at any given time.
Meet and confirm client details with the park chairman and neighbors.
Interview clients to obtain the necessary information for the loan application.
Ensure proper KYC (Know Your Customer) procedures have been followed and documented.
Advise customers on their payment options and suggest methods of payment.
Respond to customer queries.
Ensure the Portfolio at Risk (PAR) remains less than 5%.
Prepare weekly, bimonthly, and monthly reports.
Provide support for repossession and legal actions, coordinate, and provide field support in the event of default or when special attention is required.
Sell MO Finance's products proactively to new/prospective customers.
Obtain relevant documents for all MO Finance products sold, e.g., identity documents, area leader letters, business registration documents (if it's a business), etc.
Ensure timely processing of all initiated customer transactions, with a specific emphasis on loan issuance.

Skills Required

Company Overview

Mo Finance Corporation Ltd

Dar es Salaam, Tanzania

3 Current Jobs Openings

MO Finance Corporation Ltd is a non-deposit taking microfinance institution incorporated under the Companies Act of 2002 and licensed by the Bank of Tanzania under the Microfinance Act 2018 (Cap. 407) and its regulations of 2019. The company opera... Read More

Job Detail

Field Investigation Officer

Job Detail

Job Description

Skills Required

Company Overview

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