Control Room Officer Cum Technician

Company: Mo Finance Corporation Ltd

Apply Before: Jul 15, 2025

Job Detail

Location:

Mwanza, Tanzania
Company:

Mo Finance Corporation Ltd
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

1 - 3 Years
Education:

Advance Diploma
Profession:

Engineering
Industry:

Accounting / Finance / Taxation / Auditing
Remuneration (Net):

TZS
Date Posted:

May 22, 2025

Job Description

Monitor new GPS installations and device replacements, ensuring daily updates are posted into the system.
Verify the proper functioning of all new devices and coordinate with vendors or the technical team as necessary.
Generate and submit daily reports on GPS installations, device checks, and replacements.
Continuously monitor alerts and non-responsive devices, coordinating with vendors or the field recovery team as needed.
Collaborate with internal teams to rectify issues and perform root cause analyses for non-responsive GPS units and actionable alerts.
Immobilize vehicles when required, following superior directives or standard operating procedures, provided immobilizers are installed.
Provide assistance to technicians, supervisors, and unit heads as needed.
Support field coordinators in allocating technicians to ensure smooth operations.
Demonstrate proactivity and flexibility in managing multiple tasks and adapting to various roles.
Accompany technicians, GPS service providers, or recovery teams to the field when necessary.
Conduct periodic visits to plants and vendors to ensure compliance and offer guidance on GPS-related matters.
Maintain accurate records of all GPS devices and relay equipment, documenting both incoming and outgoing items.
Publish weekly reports detailing inventory status.
Keep toolkits organized and maintain precise inventory records of all equipment and accessories.
Ensure proper documentation of all GPS-related activities and submit logs to the assigned supervisor.
Establish geo-fences for all vehicles, ensuring that alerts and critical issues are promptly reported to management.
Prepare daily offline device reports for morning and evening sessions, coordinating efforts to bring GPS units back online.
Respond to inquiries from customers and agents regarding GPS services.
Organize service or replacement of trackers for bikes with malfunctioning devices.
Notify customers and supervisors immediately upon detecting any tampering with devices.
Install GPS tracking devices in vehicles as required, ensuring they function correctly.
Conduct regular checkups and troubleshoot devices that are not transmitting data to ensure optimal performance.
Assist the tracking team in performing root cause analyses of technical issues related to GPS devices.
Collect configured GPS devices, SIM cards, and necessary accessories from the office prior to installations.
Complete job cards with required details, obtain necessary signatures for installations and checkups, and submit them accordingly.
Communicate new installations and checkup details to the control room and technical team to keep everyone updated.
Provide installation updates to tracking supervisors and unit heads for better coordination.
Deliver the highest level of professional service to company clients while maintaining strict confidentiality regarding tracker installations and services.

Skills Required

Company Overview

Mo Finance Corporation Ltd

Dar es Salaam, Tanzania

9 Current Jobs Openings

MO Finance Corporation Ltd is a non-deposit taking microfinance institution incorporated under the Companies Act of 2002 and licensed by the Bank of Tanzania under the Microfinance Act 2018 (Cap. 407) and its regulations of 2019. The company opera... Read More

Job Detail

Control Room Officer Cum Technician

Job Detail

Job Description

Skills Required

Company Overview

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