Branch Field Investigation Officer

Company: Mo Finance Corporation Ltd

Apply Before: Jan 30, 2026

Job Detail

Location:

Arusha, Tanzania
Company:

Mo Finance Corporation Ltd
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

3 - 5 Years
Education:

Bachelors
Profession:

Office Administration / Support Services
Industry:

Accounting / Finance / Taxation / Auditing
Remuneration (Net):

TZS
Date Posted:

Nov 18, 2025

Job Description

Conduct on-site visits to residential and business addresses of loan applicants to verify personal and financial information provided in loan applications.
• Prepare detailed field investigation reports documenting findings, observations, and recommendations based on interviews, site visits, and document verification.
• Ensure accuracy, completeness, and timely submission of reports in accordance with established reporting standards and guidelines.
• Coordinate with internal departments, including credit, underwriting, and collections, to share investigation findings, address inquiries, and support decision-making processes.
• Ensure compliance with company policies, procedures, and regulatory requirements governing field investigations and credit underwriting.
• Adhere to ethical standards, confidentiality protocols, and privacy regulations when handling sensitive information and conducting investigations.
• Stay updated on industry trends, best practices, and technological advancements in field investigation techniques and tools.
• Participate in training programs, workshops, and skill-development activities to enhance investigative skills, fraud detection knowledge, and risk-mitigation strategies.
• Establish and maintain contacts with leaders of targeted areas and community groups.
• Assist the reporting officer in compiling monthly reports.
• Support routine and ad-hoc data collection from field sites.
• Take photographs of clients’ residences/workplaces, collect feedback surveys and testimonials, and submit them to the relevant department heads.
• Collect accurate GPS data for physical verification of clients’ addresses.
• Coordinate with the control room operator regarding GPS alerts and take immediate action based on the seriousness of the situation.
• Meet and verify client details with the park chairman and neighbours.
• Interview clients to gather necessary information for loan applications.
• Ensure proper KYC procedures are followed and documented.
• Advise customers on payment options and recommend suitable methods of payment.
• Respond to customer queries promptly and professionally.
• Maintain a Portfolio at Risk (PAR) of less than 5%.
• Prepare weekly, bi-monthly, and monthly reports.
• Provide support on repossession and legal actions, coordinating and offering field support in cases of default or accounts requiring special attention.
• Proactively sell MO Finance products to new and prospective customers.
• Obtain all relevant documents for MO Finance products sold, including identity documents, area leader letters, and business registration documents (for business clients).
• Ensure timely processing of all customer transactions, with particular emphasis on loan issuance.

Skills Required

Company Overview

Mo Finance Corporation Ltd

Dar es Salaam, Tanzania

17 Current Jobs Openings

MO Finance Corporation Ltd is a non-deposit taking microfinance institution incorporated under the Companies Act of 2002 and licensed by the Bank of Tanzania under the Microfinance Act 2018 (Cap. 407) and its regulations of 2019. The company opera... Read More

Job Detail

Branch Field Investigation Officer

Job Detail

Job Description

Skills Required

Company Overview

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